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Shipping

Shipping Policy

We are currently only shipping to most states in Australia.

If you wish to purchase an item for delivery to WA, NT or TAS, you will need to send through an email for a quote. As we do not normally ship to these states.

Shipping Methods will vary, depending on the product chosen and which of our suppliers the product will ship from.

For most items, please allow approx 1 - 2 weeks for delivery depending on your delivery address. For rural locations or WA we would recommend that you allow at least 2-3 weeks. There may be items which require longer lead times, in this case we will endeavour to contact you ASAP & advise of delays.

Made to order items require longer lead times, and estimates are usually included on the product page of those items. Framed Art is always made to order, so please allow approx 4 weeks before these items ship.

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of transport carriers to facilitate the delivery.

Freight will generally be calculated based on the shipping address provided using the most suitable freight company. At times the final cost for delivery may differ from the delivery fee at checkout.

If final delivery costs are higher than initially calculated at checkout, a further email will be sent & the additional cost will need to be paid prior to dispatch. At this time, you will have the chance to either accept the additional costs or cancel your order without penalties.

If you would like a delivery cost quote specific to your address, please send a query to us via email & we will get back to you.

Most of the products on our website are shipped from Victoria. It is possible to organise to pick up your order rather than have it shipped to you. If you would like to see if this option is possible, please send us a query via email.

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

We will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they neglect to do so.

If there is nobody to sign for the goods when they are delivered, the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery. The other option is to authorize and "Authority to  Leave" in the comment section at checkout on our website. This means that in the event you are not home when deliver is attempted, the goods will be left as per your instructions.  

We highly recommend that you give permission for the courier to leave goods at the address unattended if you cannot guarantee someone will be home, to avoid any futile charges, if it is safe to do so.

An automated email dispatch notice is sent to your registered email address the day goods are dispatched. Please ensure there is someone ready to accept the goods on your side as FUTILE delivery charges will apply (plus a re-delivery fee) if delivery is rejected or your location/site is unattended.

All deliveries are made during business hours based on the FREIGHT Company’s schedule - as they are not SUMA by Design drivers.

If special delivery instructions are required then you must include this in the area provided during your check-out process to ensure they are carried out (note – higher freight charges may apply for special requirements).

Please Note: The service and delivery of goods by transport carriers includes only delivery to the ground floor and/or the front door (a door-to-door service) by a single delivery driver, and does not include carrying items inside, upstairs, in elevators, placement, assembly, removal of wrapping or the like.

It is always the customers responsibility to arrange for a means (whether by requesting assistance from neighbours or friends or otherwise) to bring goods inside (or in the case of a return, outside) from (or in the case of a return, to) the front door or ground floor of residences or buildings.

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